At Fast Spring Pay , we are committed to ensuring your satisfaction with our services. Our refund policy is designed to be fair and transparent, providing clear guidelines for when and how refunds are processed.
Refunds may be granted under the following circumstances:
If you've been charged for a transaction you didn't authorize or if processed incorrectly.
If a transaction fails to complete due to technical issues beyond your control.
If you notice multiple charges for the same transaction.
If your account was compromised and used fraudulently.
Contact our customer support within 3-5 working days from the transaction date with transaction details (ID, date, amount) and supporting documentation.
Our team will review your request and verify the details with our records.
Once approved, we initiate the refund to your original payment method.
Credit/debit card refunds appear in 3-5 working days. Other methods follow provider timelines.
The following transactions typically don't qualify for refunds:
Our customer support team is ready to assist you with any questions about our refund policy or to process your refund request.
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